3CLogic

• Headquartered in Rockville, MD
• Deployed on five (5) continents [North America, South America, EMEA, APAC, Australia]
• Hosted on Amazon Web Services (AWS)
• Global 2000, Fortune 500 clients Industries include: Healthcare, Insurance, Retail, Food, Manufacturing, Software, Finance, State & Local, Higher-education, and Food
• Available integrations with ServiceNow, SAP, MS Dynamics, and Salesforce
• #1 ServiceNow ranked ISV, CRM Magazine 2020 Top 100 for Customer Service, Constellation Research 2020 Shortlist for Contact Center Software, Constellation Research 2021 Enterprise Runner-up Award for Best Partnership (w/ ServiceNow)
• 3CLogic is the #1 ranked and recommended ServiceNow Cloud Call Center integration for ITSM, Employee Workflows (HR), and Customer Workflows (CSM). It is the only solution providing ServiceNow-native voice and call center features for both agents (CTI, screen-pop, automated activity postings, etc.) and administrators (IVR, queue management, reporting, etc.) designed to sync to and complement ServiceNow’s existing digital channels (email, chat) for a complete omnichannel offering.
• 3CLogic offers a Salesforce CRM integration designed to enable Salesforce native call center functionality (CTI, dialer, screen-pop, automated activity posting, Intelligent IVR, reporting, etc.) for both agents and administrators.

Flexible Enterprise Cloud Deployment Methods

• 3CLogic Connect for Cisco, Avaya, and Genesys – Seamlessly connect existing on-premise Cisco, Avaya, or Genesys environments to MS Dynamics, ServiceNow, etc. with browser-based softphone functionality to streamline the agent experience
• 3CLogic Hybrid Cloud [Enterprise Suite] – Leverage an enterprise’s existing on-premise telephony infrastructure (ie: Cisco CUCM, etc.) and network while quickly enabling rich and cloud-based call center enterprise features, including intelligent IVR Designers, API-driven integrations, and rich analytics.
• 3CLogic Cloud [Enterprise Suite] – All the available features of 3CLogic Enterprise hosted on its Amazon Web Services (AWS) cloud platform (includes global Telco services).
• SLAs available on request.
• Security: SOC2 certified, HIPPA certified, ISO 270001 certified, GDPR compliant (in addition to native AWS certifications).

Global Flexibility and Support

• Available across 5 continents (Americas, EMEA, APAC, Australia/NZ)
• 24/7/365 live agent customer support

SAP Service and Sales Cloud Integration

• 3CLogic offers integrations for both SAP Service Cloud and SAP Sales Cloud designed to enhance the customer experience, while delivering optimized agent performance and administrative flexibility/control. Features include integrated CTI, screen-pop, automated activity posting, Intelligent IVR, SMS, reporting, and more.
• Global 2000, Fortune 500, Inc 5000 enterprise.
• Require call center or telephony features integrated with CRM or service management platform (ServiceNow, Salesforce or SAP ideal), already using cloud applications.
• External customer-facing support team or internal employee helpdesk (ie: IT, HR).
• Distributed workforce or need to enable a work-from-home solution.
• Moving to the cloud – migrating from or replacing existing on-premise offering (ie: Cisco, Avaya, etc.).
• Recent disaster or downtime – aging existing infrastructure.
• High growth or expansion; vendor or billing consolidation.
• Digital transformation initiative or focus on improving the customer experience; requirement to make it easier for supervisors to administer their own changes without technical assistance.

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SAP. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency, and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.