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Nextiva, Inc.
- https://www.nextiva.com/
- Headquarters: Scottsdale, Arizona
- Owned network with 8 points of presence
- 24/7/365 data center monitoring
- Backed by a 99.999% uptime guarantee
Nextiva has been a solid UCaaS provider they have acquired a CCaaS and AI companies. They have been merging these 3 technologies. This makes them formidable in the CX space. In addition Nextiva is a data centric model this means they can consolidate and utilize data platforms both structured and unstructured. This core data focus and building from the data up enables them to leverage CCaaS interaction capabilities to drive outcomes. They are flexible and compliant.
- Dave Watson, UC/CC/AI FSE
Nextiva serves businesses from SMB to Enterprise, but thrives where complexity is highest — multi-location businesses and franchise networks where disconnected tools create real operational drag.
We have deep expertise across
- Multi-location businesses & franchise networks
- Healthcare | Retail | Restaurant & Hospitality
- Legal | Financial Services | Insurance
One platform. Every location. Seamless customer experience.
We’re Nextiva, an AI- powered Unified-CXM platform, that seamlessly merges multiple communication channels to deliver tailored experiences across the entirety of the customer journey.
Our platform is purpose-built for the customer experience, offering multiple access points for businesses across all geographies and sizes.
Some of our key strengths include
- Integration friendly, future-proof technology, & continued innovation
- Technology forward, people led, at the customers pace.
- Open platform build on REST APIs to enable continuous innovation and scalability
We’re built for the enterprise, but available for all companies regardless of size.
Strongest industry fit
- Financial Services
- Healthcare
- Automotive
- Retail & Consumer Products / eCommerce
What we’ll ask before recommending them
- How do you interact with your customers and how do they do business with you? Voice, chat, email, social media, SMS, video? Are those separate systems?
- How important is the Customer Experience to your business today? What's your NPS score?
- How many repetitive tasks are your employees doing today? What is your automation strategy?
- How many different applications are your employees using to assist customers? Are those tools integrated?
Compare Nextiva, Inc. against competitors
Nextiva, Inc. is one of 91 providers we compare in UCaaS and CCaaS. We’ll run Nextiva, Inc. side-by-side against the alternatives on the requirements that actually matter to you — integrations, contract terms, support model, and real market pricing — and tell you honestly if a different provider fits better.
As your vendor-neutral Trusted Advisor, we can tell you honestly whether Nextiva, Inc. is the right fit — and compare it against every alternative in the market, typically at no cost to you.
